Know your customer policies, have become increasingly important in the world lately,
especially among banks and other financial institutions, to prevent identity theft, money laundering, financial fraud and terrorist activity.

LifecoinFEX has zero tolerance for fraud, and take all possible measures to prevent it.
Any fraudulent activity will be documented and all accounts related to it will be immediately closed. All funds from these accounts will be confiscated.
Prevention:

LifecoinFEX aims to ensure the integrity of sensitive data it gets, such as your account information and the transactions you perform, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with some of your data, including your preferred deposit method.

When you deposit funds we will need the following documents:
- Proof of Identity (choose between Driver`s License, a Passport, or a government issued ID).
- Proof of Residence issued within the past 3 months. We accept ONLY: electricity/water/gas/internet bills, bank statement, government issued documents, credit card statement (only a statement of the card with which the deposit was made), rent agreement, tax bill.
***Please note that each document from the required above must have it’s all 4 corners visible. We accept only original PDF files and photos.
-Proof of Credit Card ownership- Photos of the Credit/Debit card used to deposit. The first 6 and last 4 digits should visible, expiration date, name and signature. The rest of the digits and CVV code should be covered for your own security.
***Please note that each document from the required above must have it’s all 4 corners visible. We accept only original PDF files and photos

If you have any questions, do not hesitate to contact us: [email protected]

When should I provide these documents?
We appreciate that you take the time to provide us with all the necessary documents as soon as you can, in order to avoid any delay in the processing of your transactions. We need the receipt of all necessary documents before making cash transactions.
In certain circumstances, we may need to request these documents before allowing other activities in your account, such as deposits or trades.
Please note that if we do not receive the necessary documents on file, your outstanding withdrawals will be canceled and credited to your trading account. We will inform you about this case through our system.

How can I send you these documents?
The documents can be uploaded directly into the trading account (click on “Documents” and then choose the type of the document) or send them to [email protected]

How can I know that my documents are safe with you?
LifecoinFEX regards documentation of the highest priority, and treats all documents it receives with the utmost respect and confidentiality.
All the files we recieve are fully protected using the highest possible level of encryption at every stage of the review process.

Thank you in advance for your cooperation.