Frequently Asked Questions.
Our support team is available to answer all your questions if you
can't find the answer here.
You can open an account in EUR. Please note that you cannot change your currency selection after registration.
No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.
We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.
Our team at LifecoinFEX are here for you, and are readily available to help! You can contact us by Email, phone, telephone or through the Live Chat button on top of the page.
Registering at LifecoinFEX is extremely simple:
1.Click on “Open Trading Account” on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. You will receive a welcome e-mail with a verification
link. Click on it.
5. That’s all! Welcome to LifecoinFEX !
Τhere is no registration fee.
The LifecoinFEX support team is here for you. You can contact us via email ([email protected]), or by the given phone number for your area in the contact us page, or through our live chat system.
You can update the information in My Account>Personal Details or contact us by email.
Please click on “forgot password?” and a new password will be sent to your email.
In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. You can find the Client Complaint Form here, complete it, and send it to [email protected]
Trading in any investment opportunity that may generate profit
requires customers to deposit money on their online account.
Profits may be withdrawn from the online account.
Deposits
Deposit to LifecoinFEX should be made from a source (e.g. bank
account, payment system, credit/debit card).Client should provide
card/bank account ownership confirmation to avoid payments from
3rd parties.For example, if client wants to deposit using card,
the card scan copy or card photo should be provided (read more
about verification and AML policy). If client doesn’t comply with
this policy, deposit can be rejected.Please note that client’s
account LifecoinFEX can be deposited with the amount
different from what was sent because of the commission. The
Company does not charge any commission it can be charged by
payment system or bank. Please, find out more about commission on
the deposit/withdraw page.
Withdrawals
According to generally acceptable AML rules and regulations,
client should withdraw funds only through the same bank account or
credit/debit card or payment system account that was used to
deposit the funds and the same currency. In addition, when you
deposit or withdraw money for trading purposes, you should be
aware that additional fees and restrictions may apply. Without
derogating of the foregoing, LifecoinFEX may execute withdrawals
to a different facility than the one used for the deposit, subject
to Anti Money-Laundering regulations. Additional information and
documents may be required to present from client during
withdrawing process.
Withdrawing process
To withdraw your funds you should follow several steps and rules
below:
1. Log in to your personal account.
2. Open Internal transfer tab and withdraw your funds from trading
account to the MoneyBox.
3. After processing of internal transfer is done, you can apply
for the withdraw from the MoneyBox to payment system, bank or
card.
4. Open withdraw funds tab and fill out the fields.If the
additional documents is required, we contact you within one
working day.
When there are two or more active details, the withdrawal is
carried out on any of the selected details in proportion to
deposits. Withdrawing funds to bank accounts are possible only
after depositing money through a bank.The Company does not charge
any commission. Commission based on the beneficiary’s
bank.Withdrawing process will be completed within 5 business days
from the moment of accepting withdrawing request by the Company
from the Client.Attention! LifecoinFEX, in accordance with
international laws on combating terrorist financing and money
laundering, does not accept payments from third parties and
payments to third parties are not carried out. LifecoinFEX
is not liable in case of 3rd parties delays, who are not related
to the company.Bank transfer takes 3-5 banking days under normal
conditions.The LifecoinFEX company processes withdrawals to the
Visa, Mastercard, China Union Pay Cards within 1-2 business days.
But please note that under normal conditions payments go up to 6
banking days from the moment of accepting withdrawing request by
the Company from the Client.
Our team at LifecoinFEX are here for you, and are readily available to help! You can contact us by Email, phone, telephone or through the Live Chat button on top of the page.
Registering at LifecoinFEX is extremely simple:
1.Click on “Open Trading Account” on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. You will receive a welcome e-mail with a verification
link. Click on it.
5. That’s all! Welcome to LifecoinFEX!
The LifecoinFEX support team is here for you. You can contact us via email ([email protected]), or by the given phone number for your area in the contact us page, or through our live chat system.
You can update the information in My Account>Personal Details or contact us by email.
Please click on “forgot password?” and a new password will be sent to your email.
In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. You can find the Client Complaint Form here, complete it, and send it to [email protected]
A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented through the platform. At the Asset Index and Expiry Rates pages whose links can be found at the bottom of the homepage.
No, LifecoinFEX is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.
Yes, however for best performance of the LifecoinFEX web interface and API we recommend using a reliable and fast connection.
In simple terms, the bid represents the price at which you
can currently Sell (or close a Buy order) and the ask
represents the price at which you can currently Buy (or
close a Sell order).
The numerical difference between the bid and the ask is
called the spread.
Buy orders are executed at the ask price and Sell orders are
executed at the bid price. Buy orders are closed at the bid
price and Sell orders are closed at the ask price.
The expiry rate is the price of the underlying asset at the time of expiry according to feed providers such as Reuters. This is the determining factor in if the option has expired in-the-money or out-of-the-money.
Like the market, rates at LifecoinFEX are dynamic and change
every second. The market fluctuations affect our automatic
pricing engine, which displays rates at real-time. However,
here at LifecoinFEX, rate capturing is as good as technology
allows. Additionally, you have the option to cancel your
trade if you did not receive the exact rate you wished to
trade on.
For your convenience, LifecoinFEX makes rate analysis as
easy as possible, by showing a blinking movement every time
the price fluctuates, and by the color indicator, which
turns the price green upon upward movement, or red upon
downward movement.
A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.
Green indicates the rising of a price, and red indicates the falling of a price.
The time is set at GMT +0 and it’s synchronized with the market time.
A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented through the platform. At the Asset Index and Expiry Rates pages whose links can be found at the bottom of the homepage.
All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.
No, LifecoinFEX is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.
Yes, however for best performance of the LifecoinFEX web interface and API we recommend using a reliable and fast connection.
Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade on an asset outside of the market trading hours. If neither of these reasons are the case, please contact us by mail to [email protected], or by phone.
If you are close to your expiry time, and you think that the
direction you predicted is on a roll, then you have the
chance to “do it again” by clicking on Double Up. By doing
this, you can create a new trade with the same conditions,
for the current price of the asset. In a nutshell, when
things look good, Double Up gives you the opportunity to
increase your investment and thus, double your profits.
Double Up Benefits:
Increase your investment on open positions
Make double the profit on expiry
Immediately capitalize on a strong position
When it’s close to expiry time of a binary option, the
position is out-of-the-money, and the trader is convinced
that the market will still move to his advantage, then he
can decide to delay the expiration time by activating the
“Roll-Over” feature and modifying accordingly the time of
expiry.
To do so, the following requirements need to be fulfilled:
The specific binary option (i.e. the underlying asset,
expiration time and product type) is still open and needs
more than 3 seconds for closing time
The initial invested amount will increase by 30%
The position needs to be “out-of-the-money
The Roll-Over capability is not available for the last trade
of the day
The Roll-Over capability is only offered once per position
We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.
LifecoinFEX traders are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.
LifecoinFEX LTD is owned by HY Marketing, St. Vincent and the
Grenadines, Kingstown, VC0100, P.O. Box 1574. Our main office is in
London, The Leadenhall Building, 122 Leadenhall St, EC3V 4AB.
The Financial Products offered by the company include Contracts for
Difference (‘CFDs’) and other complex financial products. Trading
CFDs carries a high level of risk since leverage can work both to
your advantage and disadvantage. As a result, CFDs may not be
suitable for all investors because it is possible to lose all of
your invested capital. You should never invest money that you cannot
afford to lose. Before trading in the complex financial products
offered please ensure to understand the risks involved.
